Thousand Oaks Mazda Accommodations policy

CUSTOMER SERVICE POLICY REGARDING INSTALLATION OF ADAPTIVE DEVICES

Thousand Oaks Mazda is committed to providing excellent customer service to all of it's customers. We have established a policy to accommodate qualified customers who need adaptive devices in order to test-drive a vehicle prior to purchase when it is readily achievable to do so.

If you need hand controls or other adaptive devices in order to test-drive a vehicle we are offering for sale, please first contact the General Manager in person or via phone at 805-497-9404 to discuss the accommodation needed. There is no additional charge for the use of adaptive devices, but they will be provided on a reservations basis only when it is readily achievable to accommodate the request. We will use good faith efforts to satisfy every reasonable request to schedule a test drive; however, please allow us sufficient time - at least 3 to 5 days Monday through Friday - to have adaptive devices installed on the vehicle of your choice if it is readily achievable to do so.

Please be advised you may be asked what hand controls or other assistive devices you are used to using and whether you are certified to use them. Proof of certification may be required prior to a test drive. All of the preceding is aimed at ensuring the safety of everyone involved. It is possible that a particular request for accommodation will be subject to delays beyond our control. There are some makes and models of vehicles where the installation of particular adaptive devices is not readily achievable. We look forward to serving you and earning your business.