Customer Testimonials
JC was so helpful and made the experience wonderful! You are lucky to have that man there! It was my first experience with him!
Service was quick and efficient and I got all of my follow up questions answered.
I bought a used car while living overseas in order to safe time and rental costs when I arrived. Jaquelyn was the only person (of many) that I reached out to who made it easy from start to finish. Thousand Oaks Mazda sent a driver to pick me up from the airport and after verifying that the car was in the condition I expected, I signed the final DMV paperwork and drove off. I could have been happier with the process.
I recently purchased a vehicle from Mazda of Thousand Oaks and had an outstanding experience thanks to Matt Heller. From start to finish, Matt was extremely knowledgeable, professional, and genuinely friendly. He took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free.
What stood out most was his exceptional customer service. Matt was never pushy and made sure I felt comfortable and informed throughout the purchase. His expertise and positive attitude made a big difference, and it’s clear that he truly cares about his customers.
If you’re looking ... Read More Google - Jun 24, 2026
All staff was professional,friendly and easy to work with Overall it was a great experience
jc and kyler and jake are all great. super helpful and super accommodating. service is the best
Love my new Mazda! Great service! Thanks Matt!
Mike in Service was really helpful. I truly appreciate his care and kindness. Elayne Haggan
Pleasant and I like the coffee creamers No I said no Pleasant and I like the coffee creamers and lounge area
Kyler is an exceptional service writer. He is easy to get in touch with, schedule, and pick up. My car is always taken care of well.
I had a great experience. I visited 4 times before I bought my car and Micah provided excellent service. He was patient and answered endless questions. Micah is a pleasure to work with.
I had the pleasure to work for the first time with JC. What a kind man. I truly felt like I am a valued customer. I know Jake, and he is definitely one of my favorite people. He too made me feel appreciated. I was lucky enough to get a loaner vehicle, and I was extremely impressed with its performance. It was my first time driving a CX-50 Hot Diggity!
He was extremely nice and listened and got done what needed to be accomplished Great
Had a great experience leasing a new car with Matt and Nima. Matt found the car I was looking for and worked within my parameters to create a great deal. Friendly and fun experience!
I had a very easy and seamless experience. I was very pleased Everyone was nice and great to work with
Very helpful and prompt. Was able to provide a courtesy car at short notice which was very much appreciated
Excellent service rep JC on my last visit Kyler on my second to last visit
Pleasantly surprised by this dealership. I typically purchase luxury cars but wanted a Miata. My overall experience with Mazda Thousand Oaks was comparable to anything luxury brands offer. Isaac was willing to negotiate on my terms and did not insist on commanding the negotiation. Nema in finance was so friendly and professional. Again, not what I anticipated. Very happy customer!
This dealership was incredible professional and helpful. I was able to head in and purchase a car all in one day. They were incredibly kind and patient, they took the time to make sure I understood every step in the process. Highly recommend.
The gentleman who checked me in for my service appt . ( have forgotten his name) was awesome. Thanks!
It was without a doubt the longest we've ever spent purchasing a car (11AM to 7PM), but there were a lot of unique circumstances (working numbers/removing extras to fit budget & desired car not in stock/ acquired from another dealer). Jaquelyn went above & beyond in her efforts to help us endure it. She's a real asset to your team. Our daughter jived with her on our first visit & wanted nobody else to sell her a car.
Matt was awesome! He seemed to be honest and upfront. He was very knowledgeable about the car we bought. He was personable and friendly. Definitely would recommend him for anyone needing to buy a car, Definitely 10 stars for Matt. I was a little disappointed with the financial aspect of buying the car. As a third time buyer with Mazda; the financing seemed to be extremely longer than normal.
Had the best experience with the car dealer, Matt and financial clerk, Brittany. Felt comfortable and they were both knowledgeable in their job.
“Had an excellent experience at this dealership. The customer service went above and beyond, and everything was handled with no hassle or pressure. The entire process was smooth and easy from start to finish. Highly recommend.” Matt was our Salesman and Brittany was our underwriter, Superior (5) Excellent customer service.
Quick, friendly and seemed to be honest. They gave an option for text or phone update which was very nice.
Great people. Building presentation could use a little work. Awkward place to be in. Facilities could use some upkeep/update
JC helped me. He was patient with all my questions knowledgeable and very fair about what items on service were 'needed now' and what I could do at a later time.
My advisor was helpful and answered a few questions I had and texted me promptly
Must a Thousand Oaks always done a great job with my car. They are very knowledgeable and friendly
I received great and thorough service ! JC was awesome and valued me as a customer. I definitely recommend this place.
Great service from JC and two techs to correctly replace the valve cover gasket. They solved problems where others failed.
Checkup went smooth, didn't wait too long and got the detailed video report Checkup went smooth, didn't wait too long and got the detailed video report so I'm satisfied with the experience
Matt was wonderful and really made me enjoy the experience. I’m very happy with my purchase!
Everything was great and everyone was nice, but there was a pretty darn big scratch on the back of the car. I didn't notice until I got home. Have a hard time believing nobody at the dealership saw that, but can't really point the finger at anyone. I'm sure they have cameras if they want to figure it out.
Quick. Easy. Satisfied! Jaquelyn was great. Very honest. Made the purchase so easy. Nima in finance got our paperwork done so quick and easy
Drop off was quick and painless. Inspection was through and also fast. I had my car back in no time.
Communication makes everything work more smooth. You guys did an outstanding job communicating. Pictures were taken of all work performed and all work that needed attention. Outstanding!!!!
Have been bringing my cars to them for years now and they’ve always done an excellent job
I have been bringing in my car for 6 years and I like the attention to detail the service advisors give.
He was very nice explained everything with my Service very helpful on other questions. I had very nice very considerate.
Great writers! Everything was explained clearly and I felt my vehicle was well taken care of. Appreciate Jake Rycus, the manager, for his well run department.
They were professional & friendly. Explained everything, especially about the text msg & how it worked.
Service representative provided very timely communication and had a positive attitude. I really appreciated the video review as well
Great service from JC. He was very helpful. Easy in and out and offered a loaner.
The service employees here are excellent! The appointment was easy to make, I got a loaner vehicle, they sent me a video of the vehicle inspection, the work was done on time, they didn’t try to sell me extra stuff, and everyone is friendly. My only complaint, but it’s a big one, is that they charge WAY too much compared to any other repair and/or service provider.
Very easy. I was in and out quickly. Everything was explained. I received a detailed & very good video. Very friendly
Employees were friendly and kept me informed throughout the time I waited for my car to be serviced.
Great service. Informative, timely, friendly. Kyler was great. That is all I have to say.
Absolutely ask for Isaac. I worked with him over the course of a few weeks while comparing options and negotiating the price, and he was patient, professional, and helpful every step of the way. From the initial test drive, to providing quotes and matching other dealers' offers, to completing the paperwork at the end, he made the entire process smooth and stress-free. I can't recommend this dealership enough, and I'm excited to be part of the Mazda family!
They were very courteous friendly and patient with us. Not much more I can say.
Don't have time to He did a great job handling me with customer service Fantastic
The car was not washed after the service and the waiting area was freezing cold
I had an excellent experience at Mazda T.O. I appreciate that they partner with Costco, so I knew the actual price without having to play games: when they called me they knew exactly what I wanted. I highly recommend salesperson Matt Heller, for his pleasant demeanor and attention to detail: he made the process aa easy as possible. The sales paperwork was slow, but that’s the unfortunate reality of sales paperwork… even so, it wasn’t awful. I would definitely recommend Mazda T.O. to my friends and family.
The service here is easy to schedule on the app, and they get it done pretty quickly.
It was very easy and smooth, Mike was an excellent help! I love Mazda TO
Unlike some of your competitors you don’t provide Loaner cars for your customers yo drive while their car is being service. I am otherwise satisfied with the service. Also the cars are never washed.
JC was great to work with. Car was done on time and appreciate the video
Love it, efficient, thoughtful, helpful and very knowledgeable Detailed breakdowns of recommendations are easy to understand
They are always exceptional. I have been going to them for many years, and I wouldn't think of going anywhere else.
Poor communication during service. Did not complete services requested. Did not apply coupon. Did not have the amenities listed on the website when I scheduled the appointment. Rude workers. This is the worst Mazda dealership I've been to for service in the 14 years I've owned Mazdas.
Amazing, thank you so much Isaac was a excellent person, nice experience buying a car.
Stopped by Thousand Oaks Auto Mall this Memorial Day to find a car for my kid. After a disappointing stop at Chevy and a look at Honda, we ended up at Mazda, and I’m so glad we did. Micah Costa was excellent, straightforward, a great listener, and zero pressure. He and Brittany handled the finance paperwork so efficiently that we were out the door with a new Mazda 3 Carbon Edition in just an hour. Thanks for a seamless, hassle-free experience!
Easy to make an appointment. Vehicle was ready as promised. Everything was clear and up front.
Gave a loaner car with only 70miles and does not reimburse for gas. Only reason I need the loaner was because a service wasn’t done when it was initially supposed to be and I had to go back.
Mazda Thousand Oaks was able to do my oil change and give me a loaner car. Other places would not do that. I would add a sit there for a few hours. They did a great job. I got a video of everything they did. The car is new so I’m sure they didn’t find any problems but great excellent service and I’m I know I’ll bring my car back there again very close to our house but the big thing is, I didn’t have to sit there for two hours or more while they ... Read More Google - May 21, 2026
Excellent service, very professional, and helped fixed my issue with ease. Also provided me with a courtesy vehicle when my vehicle was in for repairs. Thank you so much!
Had a fantastic experience buying my first (but not last) Mazda this weekend! Thanks to Matt for his transparency and sincerity throughout. Financing was made very easy as well. Thank you!!
Excellent service. Very professional and friendly. I Will definitely be a repeat customer. Much closer to home.
In the past, I was told my tire tread is really poor and I need them replaced, but when I took them to two other places, they said the tires were fine... so I'm concerned that I am being told for the purposes of increasing service cost
I had an amazing experience at Mazda Thousand Oaks thanks to my most amazing salesperson Jacquelyn! She answered every question I had and she memorized everything I wanted in a SUV and she found me the perfect one!! I am so happy with my Mazda CX5 and I owe it to Jacquelyn! And my chihuahua Daisy loves it too! ❤️
Excellent service Excellent service, friendly staff ,Jaquelyn was so patient with us and helpful & Roger, the manager is the best of the best
Made what seemed like a crisis smooth and not costly Responsive, efficient helpful customer oriented
I brought the car by appointment. I was met pretty much on time. I dropped it off. I got a delightful video telling me about the service and it was ready soon after.
I appreciate bringing my car to the dealership for my service. I know some people don't like doing that. This dealership has always been professional and courteous. I especially appreciate that they always share a video of the car under the hood and under the chassis with the mechanics findings. Really nice touch.
All was good. Time was estimated 3 hours. Yet I received a call from the office after a hour and a half. Always a good interaction.
It was an absolute joy and a pleasure to work with Jaquelyn Shraibati! She was personable, professional and meticulous. She was knowledgeable about Mazda and its competitors and she was refreshingly candid, never pressuring us to make a purchase decision but rather providing constructive, informed inputs when we asked her opinion. We test drove 3 vehicles at Mazda and we visited 2 other dealerships (with less than stellar sales reps) before returning to Mazda to ink the lease with Jaquelyn. I truly love my new CX-30, but I equally loved the process of transacting with Jaquelyn. My partner turned to me and ... Read More DealerRater - May 13, 2026
Jaquelyn was up front and transparent from the get go and very patient with us as we waited for competitive bids. This dealerships price was the best offer by a large margin.
Everything was so easy and efficient! Matt was so helpful, eventhough they didn't have the car on the lot but they got it for me, so, I didn't have to drive all over the dealerships to find the car I really wanted. The pricing was so fair and for a brand new car , it was such a good deal ! I am so glad I tried this dealership, never had this wonderful experience with the other cars I bought. Mazda Thousand Oaks you shine, you made all the transactions so easy including the trade in, you were interested deeply ... Read More Google - May 13, 2026
Friendly and comparable pricing. Matt was great and worked with us. We love the car and the comfortable ride
Matt Heller helped with us to get a great deal! He was super real and enjoyable to work with. Honest and funny.
She was super helpful and super friendly. Was able to answer any questions we had about anything.
Salesman was knowledgeable. Finance was fantastic. I’m so glad I gave them my business.
Quick and efficient it so expensive. Thank you for your help and service on May 9.
Purchased a new CX50 hybrid through Jaquelyn, she was very helpful and informative and great to work with. She helped us find the correct color and options and we are happy with the purchasing experience
Easy, smooth, good service Mazda of Thousand Oaks provided good service. Process was easy and communication was good
The service advisor was very helpful and knowledgeable.
What can I say? Professional great customer service listen to everything. I had to say answered all my questions. I got the video from the mechanic. Explaining everything about my car. Couldn't ask for anything better