Customer Testimonials
Great promotional price and great customer service. Michael was very helpful at the service desk. In addition to the oil change and tire rotation, the technicians performed a multipoint inspection of the vehicle. This was included in the cost. I appreciate their hard work!
Matt is awesome! Best car buying experience ever!
Micah was kind and helpful, went out of his way to find the exact car I wanted, and sent me transparent quotes that I could consider at home. Matt was great too, considerate and low pressure while I was test driving. When I came back in to buy, they made the process simple and fast. I had come here after a difficult experience at another dealership and was anxious, but the staff at Thousand Oaks reassured me with their friendly, honest approach. I highly recommend them!
Had a fantastic experience at Mazda Thousand Oaks! Matt worked directly with me throughout the deal and made the entire process smooth, straightforward, and enjoyable. I got a great deal on a great car, and really appreciated the no-nonsense approach. No unnecessary add-ons, no ridiculous extra fees, no pressure, and no games. Just a fair deal and honest customer service. Shoutout to Matt for taking great care of me and Joe for running a dealership that clearly values its customers. It's refreshing to have such a straightforward car-buying experience. Highly recommend Mazda Thousand Oaks!
Had a fantastic experience at Mazda Thousand Oaks! Matt worked directly with me throughout the deal and made the entire process smooth, straightforward, and enjoyable. I got a great deal on a great car, and really appreciated the no-nonsense approach. No unnecessary add-ons, no ridiculous extra fees, no pressure, and no games. Just a fair deal and honest customer service. Shoutout to Matt for taking great care of me and Joe for running a dealership that clearly values its customers. It's refreshing to have such a straightforward car-buying experience. Highly recommend Mazda Thousand Oaks!
I've got to give a shout out to TO Mazda and especially Kyler. I bought a 2023 Mazda CX-30 new from them almost 3 years ago. I've always loved my previous Mazda and got over 250,000 miles on my wife's old Mazda 3. Unfortunately after just 60,000 miles on my new car, it started burning oil and the low level oil light would come on after 500 miles or so. Took it in a couple of times and they could not find anything specific but told me to come right in if the light went on again. Well, after the 3rd time they ... Read More Yelp - Nov 5, 2026
ISAAC GOODMAN made our experience a total pleasure! He showed us an option that we had never thought of in car shopping and he was able to get us a new car for the same monthly payment as the used one we originally planned on buying! Working with Isaac and Bailey the finance manager was a smooth and efficient experience; not one moment of our time was wasted. Isaac offered a no pressure option and managed to work a deal that was great for everyone. My husband and I highly recommend this dealership. We drove 55 miles each way just to ... Read More Google - Oct 31, 2026
Kyler at the service department is truly an expert at his craft. Exceptional service, best I have seen in a long time. 10/10.
Great experience buying our new Mazda CX-5 at Mazda Thousand Oaks! The entire process was smooth, transparent, and stress-free. Special thanks to Matt Heller for his professionalism, patience, and exceptional customer service. Highly recommend this dealership!
I brought my Mazda in for just an oil change with a tire rotation and JC took care of me right away! When he popped my hood he noticed an oil smell which turned out to be an oil pan leak. All of these things were taken care of in a very timely manner and he was so professional, friendly, and helpful!! Couldn’t have had a better experience, thank you so much!
I like this dealership. The salesmen I have encountered are great. Not pushy and helpful. I have worked with Matt in the past. The service department is good too. It's easy to schedule with them, they send videos of what they are doing and make is easy to accept or approve of any repairs.
Jaquelyn Shraibati was very helpful through the whole process.
Wife and I had a great experience purchasing our Mazda CX-90! Roderick was awesome to work with and made the whole process easy and stress-free. Brittany in finance was also great and made everything go smoothly. Both were super helpful and made the experience a good one. Definitely recommend asking for Roderick and Brittany if you’re looking to get a Mazda!
Kyler is efficient and helpful.
Very unhappy .. they take their ever loving time on something as basic as an oil change ( hours ) and don't offer a ride home. They way overcharge and leave the car with all the plastic and door papers inplace without removal. Awful service.
Great folks in service! Took care of my car quick and easy.
We had a great experience purchasing our Mazda CX-50 Hybrid. The entire team was friendly, professional, and made the process smooth from start to finish. Special thanks to Roderick, who was patient, helpful, and took great care of us throughout the purchase, and to Nima in Finance for clearly and transparently explaining all the details. Thank you to the entire team for making our car-buying experience so easy and enjoyable. We’re very happy with our new CX-50 Hybrid and highly recommend this dealership!
⭐⭐⭐⭐⭐
I’ve now had the pleasure of working with Matt Heller on my last two vehicle leases, and both experiences have been great. Matt is professional, knowledgeable, and genuinely takes the time to understand what we’re looking for without ever making the process feel pressured.
This most recent experience was even better than the first, and I really appreciated the time and attention Matt gave us throughout the entire process. He made everything smooth, straightforward, and enjoyable.
I highly recommend Matt Heller to anyone looking for a great car-buying or leasing experience. If I’m in the market for ... Read More Google - Sep 7, 2026
I had an excellent experience buying my car at Thousand Oaks Mazda. After several frustrating experiences at other dealerships, the entire process here felt refreshingly uncomplicated, straightforward, and pressure-free. Matt was fantastic to work with: friendly, relaxed, accommodating, and never pushy. I felt like I had room to ask questions, think through my options, and make my own decisions rather than being pressured toward a sale. I had a similarly positive experience with the finance department. They clearly explained the optional products available to me, but when I decided which ones I did and didn't want, there was no ... Read More Yelp - Sep 2, 2026
I had an excellent experience buying my car at Thousand Oaks Mazda. After several frustrating experiences at other dealerships, the entire process here felt refreshingly uncomplicated, straightforward, and pressure-free.
Matt was fantastic to work with: friendly, relaxed, accommodating, and never pushy. I felt like I had room to ask questions, think through my options, and make my own decisions rather than being pressured toward a sale.
I had a similarly positive experience with the finance department. They clearly explained the optional products available to me, but when I decided which ones I did and didn’t want, there was no ... Read More Google - Sep 2, 2026
I had an appointment on July 25 to see a Mazda CX-30 and was specifically interested in a blue or white Select Sport model. Before the appointment, I had several email and phone exchanges with Jacquelyn, so my preferences and intentions were clearly communicated.
Unfortunately, the experience started off poorly. The initial out-the-door price quote I received included a mismatched VIN: I had requested pricing for a Select Sport model but was given a VIN for a base model. After I clarified the discrepancy and requested a quote using my ZIP code rather than Thousand Oaks, I did not receive a ... Read More Google - Sep 1, 2026
Great service from Isaac Goodman on helping me with my Mazda ! Really appreciate the time and patience on helping me ! He offered great service and my car is worth every penny . Thank you so much Isaac ! If you need to buy a car , make sure you go to him !!!
Matt was great and helped me lease the car I wanted when other dealerships would not get it driven in. I appreciated the finance guy as well. Very good experience all around. Would recommend!
Negative experience at this dealership, would not consider them again.
Lack of communication - Car was sold before I went for test drive, was not informed and had to drive an hour to the location just to know that the car is not available (could have notified in the morning before the appointment, ideally should have been notified right after the car was sold, last evening).
Lack of email response - Never got timely response for my email regarding a request for quotation.
Also, someone should be proactive at the dealership to not show the car if its already sold. ... Read More Google - Jul 11, 2026
I had another very good experience at Mazda Thousand Oaks Service Center. Kyler Freeman welcomed me on time for my 12:30 appointment, and the whole process was easy, clear, and professional. I appreciated not having to wait.
JC was so helpful and made the experience wonderful! You are lucky to have that man there! It was my first experience with him!
Service was quick and efficient and I got all of my follow up questions answered.
I bought a used car while living overseas in order to safe time and rental costs when I arrived. Jaquelyn was the only person (of many) that I reached out to who made it easy from start to finish. Thousand Oaks Mazda sent a driver to pick me up from the airport and after verifying that the car was in the condition I expected, I signed the final DMV paperwork and drove off. I could have been happier with the process.
All staff was professional,friendly and easy to work with Overall it was a great experience
jc and kyler and jake are all great. super helpful and super accommodating. service is the best
Mike in Service was really helpful. I truly appreciate his care and kindness. Elayne Haggan
Pleasant and I like the coffee creamers No I said no Pleasant and I like the coffee creamers and lounge area
Kyler is an exceptional service writer. He is easy to get in touch with, schedule, and pick up. My car is always taken care of well.
I had a great experience. I visited 4 times before I bought my car and Micah provided excellent service. He was patient and answered endless questions. Micah is a pleasure to work with.
I had the pleasure to work for the first time with JC. What a kind man. I truly felt like I am a valued customer. I know Jake, and he is definitely one of my favorite people. He too made me feel appreciated. I was lucky enough to get a loaner vehicle, and I was extremely impressed with its performance. It was my first time driving a CX-50 Hot Diggity!
He was extremely nice and listened and got done what needed to be accomplished Great
I had a very easy and seamless experience. I was very pleased Everyone was nice and great to work with
Very helpful and prompt. Was able to provide a courtesy car at short notice which was very much appreciated
Excellent service rep JC on my last visit Kyler on my second to last visit
This dealership was incredible professional and helpful. I was able to head in and purchase a car all in one day. They were incredibly kind and patient, they took the time to make sure I understood every step in the process. Highly recommend.
The gentleman who checked me in for my service appt . ( have forgotten his name) was awesome. Thanks!
It was without a doubt the longest we've ever spent purchasing a car (11AM to 7PM), but there were a lot of unique circumstances (working numbers/removing extras to fit budget & desired car not in stock/ acquired from another dealer). Jaquelyn went above & beyond in her efforts to help us endure it. She's a real asset to your team. Our daughter jived with her on our first visit & wanted nobody else to sell her a car.
Matt was awesome! He seemed to be honest and upfront. He was very knowledgeable about the car we bought. He was personable and friendly. Definitely would recommend him for anyone needing to buy a car, Definitely 10 stars for Matt. I was a little disappointed with the financial aspect of buying the car. As a third time buyer with Mazda; the financing seemed to be extremely longer than normal.
Had the best experience with the car dealer, Matt and financial clerk, Brittany. Felt comfortable and they were both knowledgeable in their job.
“Had an excellent experience at this dealership. The customer service went above and beyond, and everything was handled with no hassle or pressure. The entire process was smooth and easy from start to finish. Highly recommend.” Matt was our Salesman and Brittany was our underwriter, Superior (5) Excellent customer service.
Quick, friendly and seemed to be honest. They gave an option for text or phone update which was very nice.
Great people. Building presentation could use a little work. Awkward place to be in. Facilities could use some upkeep/update
JC helped me. He was patient with all my questions knowledgeable and very fair about what items on service were 'needed now' and what I could do at a later time.
My advisor was helpful and answered a few questions I had and texted me promptly
Must a Thousand Oaks always done a great job with my car. They are very knowledgeable and friendly
I received great and thorough service ! JC was awesome and valued me as a customer. I definitely recommend this place.
Great service from JC and two techs to correctly replace the valve cover gasket. They solved problems where others failed.
Checkup went smooth, didn't wait too long and got the detailed video report Checkup went smooth, didn't wait too long and got the detailed video report so I'm satisfied with the experience
Matt was wonderful and really made me enjoy the experience. I’m very happy with my purchase!
Everything was great and everyone was nice, but there was a pretty darn big scratch on the back of the car. I didn't notice until I got home. Have a hard time believing nobody at the dealership saw that, but can't really point the finger at anyone. I'm sure they have cameras if they want to figure it out.
Quick. Easy. Satisfied! Jaquelyn was great. Very honest. Made the purchase so easy. Nima in finance got our paperwork done so quick and easy
Drop off was quick and painless. Inspection was through and also fast. I had my car back in no time.
Communication makes everything work more smooth. You guys did an outstanding job communicating. Pictures were taken of all work performed and all work that needed attention. Outstanding!!!!
Have been bringing my cars to them for years now and they’ve always done an excellent job
I have been bringing in my car for 6 years and I like the attention to detail the service advisors give.
He was very nice explained everything with my Service very helpful on other questions. I had very nice very considerate.
Great writers! Everything was explained clearly and I felt my vehicle was well taken care of. Appreciate Jake Rycus, the manager, for his well run department.
They were professional & friendly. Explained everything, especially about the text msg & how it worked.
Service representative provided very timely communication and had a positive attitude. I really appreciated the video review as well
Great service from JC. He was very helpful. Easy in and out and offered a loaner.
The service employees here are excellent! The appointment was easy to make, I got a loaner vehicle, they sent me a video of the vehicle inspection, the work was done on time, they didn’t try to sell me extra stuff, and everyone is friendly. My only complaint, but it’s a big one, is that they charge WAY too much compared to any other repair and/or service provider.
Very easy. I was in and out quickly. Everything was explained. I received a detailed & very good video. Very friendly
Employees were friendly and kept me informed throughout the time I waited for my car to be serviced.
Great service. Informative, timely, friendly. Kyler was great. That is all I have to say.
Absolutely ask for Isaac. I worked with him over the course of a few weeks while comparing options and negotiating the price, and he was patient, professional, and helpful every step of the way. From the initial test drive, to providing quotes and matching other dealers' offers, to completing the paperwork at the end, he made the entire process smooth and stress-free. I can't recommend this dealership enough, and I'm excited to be part of the Mazda family!
They were very courteous friendly and patient with us. Not much more I can say.
Don't have time to He did a great job handling me with customer service Fantastic
The car was not washed after the service and the waiting area was freezing cold
The service here is easy to schedule on the app, and they get it done pretty quickly.
It was very easy and smooth, Mike was an excellent help! I love Mazda TO
Unlike some of your competitors you don’t provide Loaner cars for your customers yo drive while their car is being service. I am otherwise satisfied with the service. Also the cars are never washed.
JC was great to work with. Car was done on time and appreciate the video
Love it, efficient, thoughtful, helpful and very knowledgeable Detailed breakdowns of recommendations are easy to understand
They are always exceptional. I have been going to them for many years, and I wouldn't think of going anywhere else.
Poor communication during service. Did not complete services requested. Did not apply coupon. Did not have the amenities listed on the website when I scheduled the appointment. Rude workers. This is the worst Mazda dealership I've been to for service in the 14 years I've owned Mazdas.
Amazing, thank you so much Isaac was a excellent person, nice experience buying a car.
Easy to make an appointment. Vehicle was ready as promised. Everything was clear and up front.
Gave a loaner car with only 70miles and does not reimburse for gas. Only reason I need the loaner was because a service wasn’t done when it was initially supposed to be and I had to go back.
Excellent service. Very professional and friendly. I Will definitely be a repeat customer. Much closer to home.
In the past, I was told my tire tread is really poor and I need them replaced, but when I took them to two other places, they said the tires were fine... so I'm concerned that I am being told for the purposes of increasing service cost
Excellent service Excellent service, friendly staff ,Jaquelyn was so patient with us and helpful & Roger, the manager is the best of the best
Made what seemed like a crisis smooth and not costly Responsive, efficient helpful customer oriented
I brought the car by appointment. I was met pretty much on time. I dropped it off. I got a delightful video telling me about the service and it was ready soon after.
All was good. Time was estimated 3 hours. Yet I received a call from the office after a hour and a half. Always a good interaction.
It was an absolute joy and a pleasure to work with Jaquelyn Shraibati! She was personable, professional and meticulous. She was knowledgeable about Mazda and its competitors and she was refreshingly candid, never pressuring us to make a purchase decision but rather providing constructive, informed inputs when we asked her opinion. We test drove 3 vehicles at Mazda and we visited 2 other dealerships (with less than stellar sales reps) before returning to Mazda to ink the lease with Jaquelyn. I truly love my new CX-30, but I equally loved the process of transacting with Jaquelyn. My partner turned to me and ... Read More DealerRater - May 13, 2026
Jaquelyn was up front and transparent from the get go and very patient with us as we waited for competitive bids. This dealerships price was the best offer by a large margin.
Friendly and comparable pricing. Matt was great and worked with us. We love the car and the comfortable ride
Matt Heller helped with us to get a great deal! He was super real and enjoyable to work with. Honest and funny.
She was super helpful and super friendly. Was able to answer any questions we had about anything.
Salesman was knowledgeable. Finance was fantastic. I’m so glad I gave them my business.
Quick and efficient it so expensive. Thank you for your help and service on May 9.
Easy, smooth, good service Mazda of Thousand Oaks provided good service. Process was easy and communication was good
What can I say? Professional great customer service listen to everything. I had to say answered all my questions. I got the video from the mechanic. Explaining everything about my car. Couldn't ask for anything better
Kyler and Jake are very professional and wonderful representatives of ur organization! They r extremely helpful and informative! All services we completed timely and honestly! I appreciate all of them.
Matt was super responsive and super helpful starting from the interest form I filled out online all the way through the sale. Lots of helpful information I would’ve never known otherwise. The dealership was not intimidating. In the financing staff, which is often the most dreaded was easy.